You can now share a Thirdfort ID report with a colleague
Please note, the following information may only be applicable if you order your checks via thirdfort.com.
You may need to share an ID report internally, either for compliance purposes or to alert a colleague that an ID check has been completed.
This is why we’ve introduced Secure Share - a secure way to share KYC and AML reports, by keeping all sensitive client information in the Thirdfort portal. So you can keep your clients happy and their data secure.
How does Secure Share work?
Secure Share Pre-check
- When initiating a check, click ‘Share report’. Here, you’ll be given the option to enter the email address(es) of any colleagues you wish to share the report with.
- Your client completes their check(s) as usual.
- Once your client completes their check(s), the person, or people, the report was shared with will receive an email asking if they want to accept or reject receiving the report. The email includes who the report was shared by, the name of the client, and the file reference that was used for the transaction.
Secure share: Post-check
- A Thirdfort check is initiated on your client.
- Your client completes their tasks and provides all necessary information via our encrypted app.
- A completed report will be created and made accessible on the Thirdfort portal.
- From the results page, you can share the report by entering the email address of an industry partner.
- Your industry partner will be notified once a completed report is shared with them. They can then log into the Thirdfort portal to access the report.
*Please note that if you have separate teams set up as part of your Thirdfort account, only other members of the associated team will be able to view the completed ID check.
How to view ID checks shared with you?
A list of all ID checks that have been shared with you can be found on the 'Shared With Me' page on the Thirdfort dashboard.
You'll then be able to Accept or Reject any checks that have been shared with you on the "Shared with me" page and you will then be able to view the results.
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.