In order to ensure your clients complete their ID checks in a timely manner, Thirdfort sends out automated text messages to remind the client about their check. These are sent every other day for any check with a status of 'open'.
The reminder text messages play an important part in optimising check completions - the schedule and wording may be subject to change as we are continually evaluating the impact.
Reminder texts are sent on days 1,2,3,5,7 and 10.
Texting schedule:
Introduction Message (sent when a check is initiated)
Hi [FIRST NAME]
[ORGANISATION] has set up a verification check for you on the Thirdfort app for [TRANSACTION NAME]
Download Thirdfort onto any compatible device via https://thirdfort.app or from the app store. You can sign in using this mobile number. We don’t recommend uninstalling the app or swapping devices whilst completing your tasks. For more details visit: https://thirdfort.com/app
DAY 1
Hi [FIRST NAME]
We’re excited to help you complete the outstanding tasks set up by [ORGANISATION]. If you haven’t already downloaded Thirdfort, click here to get started: https://thirdfort.com/app. Visit our help centre: https://help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm
DAY 2
Hi [FIRST NAME]
Your check for [TRANSACTION] is incomplete and this is an important requirement. Your check won’t be sent to [ORGANISATION] until all tasks are complete. If you haven’t started yet, click here: https://thirdfort.com/app
Visit our help centre: https://help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm
DAY 3
Hi [FIRST NAME]
Please open the Thirdfort app and complete all tasks set up by [ORGANISATION]. If you still need to download the app, click here: https://thirdfort.com/app
Our support team is here to help, call us on 01617680083 (option 1) Mon-Fri 9am-6pm. Visit our help centre and live chat here: help.thirdfort.com
DAY 5
Hi [FIRST NAME]
Can we help with your verification check set up by [ORGANISATION]? Please open Thirdfort to check for outstanding tasks. If you still need to download the app, click here: https://thirdfort.com/app
Visit our help centre and live chat here: help.thirdfort.com
DAY 7
Hi [FIRST NAME]
[ORGANISATION] hasn’t received your check to progress your transaction - [TRANSACTION]. Please open the Thirdfort app and finish your tasks - your check will not be sent until all tasks are complete
If you still need to download the app, click here: https://thirdfort.com/app
You can call us on 01617680083 (option 1) Mon-Fri 9am-6pm
DAY 10
Hi [FIRST NAME]
This is the last reminder we will send about your Thirdfort check. We urge you to complete this as soon as possible to help progress your transaction - [TRANSACTION]
If this is no longer required, please contact [ORGANISATION]. Visit our help centre and live chat here: help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm
Click here for information on how to stop your client receiving text messages.
Need more help?
Please view our Supporting your clients topic to find the answers to any queries from your client.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.