Please note, the following information may only be applicable if you order your checks via thirdfort.com.
Ongoing Monitoring ensures you are notified of any changes to your client's Screening status. This monitoring continues for 12 months from the moment of initiation, and you will receive an email notification after 11 months of monitoring asking whether you would like to continue monitoring your client's PEP status for another 12 months. If you would like to continue, no action is necessary, however, if you'd like to turn off ongoing monitoring, please see 'How to turn off Ongoing Monitoring' below.
Turn on Ongoing Monitoring
When starting an Original ID or Enhanced NFC ID check, you'll find the option for Ongoing Monitoring - PEPs & Sanctions beneath the Check Type selection box.
For Lite Screening checks, you can enable Ongoing Monitoring by selecting the button at the bottom of the check initiation page.
More Flexibility with Ongoing Monitoring
Ever forgotten to turn ongoing monitoring on when you've set up a new check?
Or uncovered something when assessing risk that means you want to monitor a higher-risk client?
Now you can toggle ongoing monitoring on and off, even after the check has been set up. To turn ongoing monitoring on, visit the check detail page and use the toggle at the top of the page.
How do I know whether my client is being monitored?
If monitoring has been turned on, a blue dot will appear next to the client’s name on the main search page.
The monitoring toggle at the top of the check details page will also be set to ON
How to turn off Ongoing Monitoring
You can use the toggle at the top of your client's check details page to turn off monitoring. If monitoring is switched off and then back on within the original subscription period, there will be no additional charge until the subscription is renewed after the initial 12-month monitoring period.
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.