Please note, this feature is only available for clients on the Compliance or Flow tiers. For more information contact your account manager.
Need to escalate a report?
From the activity details page you can request a review of ID, Source of Funds and Lite screening: AML screening & address verification.
At the top of the page, you'll find a section titled "Next steps." Here you can select a reviewer—the person who will be notified to review the report. You'll also need to select a reason for the review, which is typically the section of the report containing a "consider" or "fail" result. If multiple areas need review, you can select "other."
After selecting the reviewer and reason, add comments to provide context. These comments will help the reviewer focus on the specific areas requiring attention.
Once you have clicked ‘Request review’ a notification will be sent to the reviewer.
Need to review a report?
You will receive a notification email when asked to review a report. The URL in the notification email will take you to the report that needs to be reviewed.
You should review the report in line with your own risk-based approach.
Once you have reviewed the report you can ‘Mark as approved’, ‘Mark as rejected’ or request more information. If you request more information the person who sent the report to you to review will be notified via email.
Once they have gathered more information the user will be able to send the report back to you for a further review. You will be notified via email if this happens.
Where can I find an audit trail of the actions taken?
At the bottom of the activity page, you will find an activity log. Here you will see timestamps, user names and comments relating to any escalations.
You can download this log using the ‘Download activity log’ button.
Need more help?
Please note, that the above information may only be applicable if you order your checks via thirdfort.com.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our Consumer Support Team who can provide real-time help and assistance.