How to interpret an Original ID report
The Original ID report includes the following report sections:
- Document Report
- Facial Similarity Report
- Database (electronic) Address Match report
- PEP and Sanctions report
The Document Report
As part of the Original ID verification process, your client will be asked to upload a picture of their photo ID into the Thirdfort app. Once uploaded, our software will perform a series of verification checks on the document to ensure its authenticity. These are outlined on the resulting ID report. A copy of the ID document is included in Appendix 2 of the report for your review and file.
Below is an example of a Document report that has passed all checks:
Where a verification check requires your attention consider will be displayed. This indicates there is an element of the report to review.
For a full breakdown of what each flag can be found please see Flags on an Original ID report.
The Facial Similarity Report
The Facial Similarity verification confirms whether the person completing the verification process is in fact the document holder, by comparing the biometrics of the face with the selfie video uploaded in the app.
Here is an example of a Facial Similarity report that has passed all checks:
For a breakdown of what each flag means, please see the Facial Similarity section in our corresponding article: Flags on an Original ID report
Something has flagged - what do I do now?
The vast majority of flags on the Document and Facial Similarity reports are down to minor errors in data input or data reading. In these cases, the solution is often for the client to simply re-do the task ensuring the document photo is of good quality and can be properly read.
However, any of these flags could be a sign of fraudulent activity. It is down to you and your organisation to make the final decision as to whether you are happy to accept the report. If you are in doubt please speak to your compliance officer.
If a flag has been raised and the check is still outstanding, the client just needs to go back into their app to repeat the remaining task. If the check is completed and the report is available, the results can no longer be changed. If you wish to attempt to obtain a different result, a new ID check will need to be sent for the client to complete.
My client has entered their name wrong, but there is no flag - why is this?
When the client's name on their document is compared with what they have provided in the app, a fuzzy matching process is used. This allows for variations in name spellings so as not to fail genuine ID documents where a typo has been made in the app.
More information on this can be found on our related article: What is Fuzzy Matching?
Need more help?
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.