Please note, the below answer is only applicable if you order your checks via thirdfort.com
To ensure your clients complete their ID checks promptly, Thirdfort sends out automated text messages to remind the client about their check. These are sent every other day for any check with a status of 'open'.
The reminder text messages play an important part in optimising check completions - the schedule and wording may be subject to change as we are continually evaluating the impact.
Reminder texts are sent on days 1,2,3,5,7 and 10. For more information on the content, please see our article on Reminder Text Messages Schedule.
How to stop your client from receiving reminder text messages
If a Thirdfort check is no longer required for any reason and the client is still getting reminder text chasers, this means there is an open check that needs to be closed. Please see our article that explains how to do this: Aborting an Activity
Once there are no open activities on a mobile number, that number will stop receiving any automated texts from us.
Need more help?
Please view our Supporting your clients topic to find the answers to any queries from your client.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.