How to set up your secure 2FA log-in process to help keep your client's data safe and secure
Please note, the following information may only be applicable if you order your checks via thirdfort.com.
The security of your client's data is our top priority at Thirdfort. That's why we've introduced two-factor authentication (2FA) to add an extra layer of security to your Thirdfort portal login.
What is two-factor authentication?
2FA is a more secure way of logging into an online service than a password alone. It asks users to provide two or more methods of identifying who they are before giving them access. You may have been asked to use 2FA already on services like online banking.
How does 2FA work on the Thirdfort platform?
After logging in with your username and password for the first time, we’ll ask you to scan a QR code using a free authenticator app on your mobile. You also have the option to receive your verification code via SMS or phone call if you prefer.
Using an authenticator app
You can download a free authenticator app from the app store on your device. We recommend using Google Authenticator however, other types are available and will work in a similar way.
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Open the authenticator app, and select the '+' button, or 'add account'. This will open a camera within the app - scan the QR code displayed on our log-in screen to get your first verification code.
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Enter this unique code into your Thirdfort portal login page. That's it, you're in!
When next logging in you will be asked to enter a verification code. Please navigate to your authenticator app and enter the code that is displayed next to 'Thirdfort'.
We recommend that you also select "Remember this device for 30 days" to ensure you only have to enter an authentication code once a month.
Using SMS or Voice Call
If you prefer, you can also request your unique code via an automated voice call to either a landline or mobile phone or SMS text message. Please see the handy video guides below for instructions.
Request a voice call
*Please do not enter the 0 at the start of your phone number*
Request an SMS Text Message
*Please do not enter the 0 at the start of your phone number*
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
Should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.