Troubleshooting and support for logging into our portal
Please note, the following information is only applicable if you order your checks via thirdfort.com.
If you are a new Thirdfort user who has never logged into our portal before, please have a read of this article to help you set up your account: Logging in for the first time
If you're an existing user of Thirdfort, there are a couple of things that could prevent you from logging in, outlined below.
Forgotten password?
If you have forgotten your password, you can request a reset link by email by clicking the 'Forgot password' button on the log-in screen.
Not receiving a 2FA verification code?
*If you have reached the 30-day re-verification point and are requesting the verification code by voice call but are not receiving it, this may be due to a recent change in the way codes are sent. If this is the case please contact our support team to request a 2FA reset.
The first time you set up your two-factor authentication, you will have seen a QR code appear on screen. You either need to have scanned this code with an authenticator app, or requested your code another way via SMS or via voice call.
If you used your device's camera to scan the QR code the first time you logged in, you will not be able to receive a code for subsequent log-in attempts. Please get in touch with our client support team via the live chat on the bottom right of this page who will be able to reset this for you.
Once the team have reset your 2FA method, just follow the instructions in the following article to set this up: Setting Up 2FA
Changed devices or phone numbers and can't receive your code?
If you ever want to start using a different method of authentication or change the phone number associated with your account, just get in touch via the chat in the bottom right corner of this page (or on support@thirdfort.com) and it can be reset for you straight away.
Need further assistance logging in with 2FA? Please click the blue button in the bottom right of your screen to talk to a member of the client support team.
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
Check out the other articles in this section: Using the Thirdfort portal
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.