Initiating ID Checks
Please note, the following information is only applicable if you order your checks via thirdfort.com.
Thirdfort's Enhanced NFC and Original ID checks can be initiated from the Thirdfort home page, by clicking the 'Add New Activity' button on the right-hand side of the dashboard, or the plus (+) button in the sidebar on the left.
1. If you have been allocated to multiple teams, please select the relevant team from the drop-down menu. Only users from your firm who are also allocated to this team will be able to view and access the ID check once initiated.
2. Enter a file reference. This is the reference you use internally.
3. Select the purpose of the check from the list available.
4. Select who the check is for from the list available. This will change, or not appear at all depending on the type of check that was selected above.
5. Input the activity information, including:
- Your client’s full name.
- Your client’s mobile number including relevant country code prefix. (If your client does not have a smartphone we recommend encouraging clients to use another device they have access to, such as a friend or family member’s phone).
- Your client’s email address (Optional). This will only be used to verify your client’s identity if they contact our support team).
- Property address (property being purchased or sold etc) or Reason for the ID check. Your client will see this information when completing their ID check and tasks.
6. Select the type of ID check and any additional tasks you would like your client to complete. The list of tasks available will vary depending on the type of activity selected.
7. To monitor any changes to PEPs and sanctions results select Ongoing Monitoring. Thirdfort will monitor results for 12 months. You can turn off ongoing monitoring at any time. We will send an email notification to inform you when the initial 12 months is coming to an end.
8. If your client lives outside of the UK we recommend you select International Address Verification. This will run a database address match on your client.
9. To share the report once it’s completed, tick the box. You will then be prompted to add the email address of anyone the report should be shared with. Please check with your client that they are happy for the report to be shared.
10. Click the ‘Send Invite’ button. This will send an automatic text message to your client instructing them to download the Thirdfort app and complete their tasks.
Need more help?
Please note, the following information is only applicable if you order your checks via thirdfort.com.
These articles should answer most of your questions. If you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.