Flags: Enhanced NFC ID report

Data is extracted from the biometric chip. The signing key and digital signature held on the chip are verified to ensure this document is government-issued and belongs to your client.

A flag under this section likely means that the governing body who issued the document have not provided our supplier with the country certificate required to verify it. Please raise a query with the Client Support team for further information. 

Personal data extracted from the biometric chip is directly compared to the data provided by the client in the app. If there are any mismatches, this section of the report will flag and more information will be provided in Appendix 2 of the report.

A common reason for this flag is the client entering their name differently to how it appears on their ID. The name entered into the app must match the name on the document exactly in order to fully pass this section. A flag may also be raised if the client's name includes special characters, or is more than 39 characters in length. 

Active authentication verifies the public and private encryption keys associated with the biometric passport chip. Each issuing body (governments) provides these encryption keys to our supplier, who in turn is able to decrypt the key and verify the authenticity of the chip.

The most common reason for a flag on this section is down to the connection being interrupted or the signal being weak during the verification of the encryption key on the chip. This is often down to covers or cases on the passport or mobile device. To resolve this, the client should try this task again on a new activity and ensure all covers and cases are removed prior to completing the chip read.

If the result does not change when a second Enhanced NFC ID check has been properly carried out, please let the Client Support team know straight away. 

Checks to ensure that the face included in the facial scan matches the photo stored on the biometric chip.

A flag here could mean that the client looks very different to their passport photo, or that the facial scan was completed by a different person than the owner of the passport.

Confirms the 'liveness' of the facial scan - that it was done live and in person, and was not scanning a photo or a face on a screen.

A flag under this section usually means that the client's face was not visible to the camera when the scan was attempted, maybe due to bad lighting or a face not detected on the screen.