Accessing your client's PEP & Sanctions report
Please note, the following information is only applicable if you order your checks via thirdfort.com.
As soon as your client's initial PEP result is ready or a new match has been found with our Ongoing Monitoring feature, you will be notified by email. The link in the email will take you to the client's activity page where you can download the PEP report.
This report will be separate from the ID report and available to download towards the bottom of the page under the 'Activity details' section of the portal. You will need to click where it says 'PEPs and Sanctions' to expand the section, view the results and download the PEP report:
The initial PEP and Sanctions results which return will also be included in the main ID report. Any new matches will not be added to the ID report and will be available from the PEP report only.
Every time a new report is generated, it will include all previous, new and dismissed PEP and Sanctions matches for this client. New matches will be displayed at the top of the report with a pink marker and previous matches will be displayed below, including the date of the hit and all further information and links we have available from the source.
Notification emails
You will receive a notification by email every time there is a new PEP, Sanctions or Adverse Media match for your monitored client. This new match will be compiled into a new report each time which will be available to download from the portal.
Please note that the PEP and Sanctions report will not be downloadable until the rest of the check is complete.
You will receive a further notification email after 11 months of monitoring asking whether you would like to continue monitoring your client's PEP status for another 12 months. If yes, you will be billed again and your client will be monitored for another year. If no, monitoring will be turned off and you will receive no further notifications for this client.
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
Check out the other articles in this section: Using the Thirdfort portal
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.