Report Statuses

Please note, the following information is only applicable if you order your checks via thirdfort.com.

Status Closed

When any of our ID checks have been completed, you will automatically receive an email notification with a link to our portal. From there you can access the PDF report by clicking 'Download report' in the top right. Alternatively, you can perform a global search for ID checks using the dashboard. 

Status Open

If the check status is 'Awaiting activities', this indicates that your client has not completed all tasks required in the app. Please ask your client to log back into the app to see any outstanding tasks. Our customer support team will happily answer any questions your client may have. 

The completed report will not be available until the displays the 'No tasks outstanding' message.

Status Cancelled

If the activity status displays as 'Activities cancelled' this indicates that the check has been closed down prior to completion. Once closed it's not possible to re-open a check or obtain any data that may have been submitted. Only you, or the Thirdfort team can cancel an ID check.

It is not possible to re-open an aborted ID check. Please initiate a new check if required.

Can Thirdfort complete a check on a client's behalf?

No, Thirdfort do not have the ability to complete or skip any tasks on behalf of your client. Any changes to the progress of the check must be actioned by the client in the app. Any tasks must either be completed or skipped if not required, for the ID check to complete.

Need more help?

Please note, the above information may only be applicable if you order your checks via thirdfort.com.

These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.

Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.