Clients can delete their local data within the Thirdfort app, but this does not remove data from the Thirdfort portal or completed reports. Ongoing monitoring must be deactivated to allow deletion. Data controllers must submit a written request to delete all initiation and report data from the platform, which is then removed within 30 days and cannot be recovered.
Deleting data from the Thirdfort app
To give your client control over their information, they can choose to delete their data directly within the Thirdfort app. Our guide here explains how they can action this themselves within the app.
When your client selects to delete their data, this only deletes the data stored locally within the Thirdfort app and by our third-party providers. This does not delete the data held in the Thirdfort portal or in the completed Thirdfort report.
Ongoing Monitoring
If you have enabled ongoing monitoring for your clients' check, this will prevent them from deleting their data while this is active. To enable them to delete their data, please deactivate this from their check.
Requesting to delete your client's data
As you are the data controller of all initiation and report data, we must receive a written data deletion request from you in order for us to remove this data from our platform. If your client would like us to remove the report from our system, we would need to request confirmation from you before actioning this.
On receipt of your request or confirmation, all initiation and report data is removed from our platform within 30 days. This includes the client’s name and mobile number (initiation data), and all information used to generate the report, including their date of birth and home address (report data). The report will be permanently deleted and unavailable to download or recover.
This guide is for Thirdfort Clients using the new CDD platform. This article may not apply if you have not yet been migrated to the new platform or access Thirdfort via a partner or reseller