What to do if your client's address cannot be verified electronically
The Database Address Match is included as standard in all of Thirdfort's ID verification products. Here's what to do next if a flag is raised on this section.
Enhanced NFC ID or Original ID check
A client's address is the first data to be processed once a client has submitted all their tasks in the app. If a flag is raised, we automatically ask the client to upload a hard copy Proof of Address into the app.
The Proof of Address uploaded by your client will be embedded in the ID report, and is presented for you to review and make the decision on whether it satisfies your firm’s requirements for Proof of Address. If you are ever unsure how to proceed, please speak to your compliance officer for guidance.
Lite Screening Check
If a client flags on the address match on the Lite Screening Check, it is up to you and your law firm to decide on how to proceed and whether further documentation will be required from the client.
We will prompt you to obtain further proof from the client to review this in line with your firm's policy.
Can I re-run the check to get different results?
The result for the Experian electronic address check cannot be changed, as the data Experian hold on the client will remain the same.
If your client believes their data may be incorrect on the Experian database, they will need to contact Experian to rectify this themselves. Experian are only able to speak to an account holder directly about their data.
Need more help?
Check out the other articles in this section: Interpreting Thirdfort Results
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.