Our Opening Hours
The Thirdfort support team is available from 9 AM - 6 PM Monday, Wednesday, Thursday and Friday to assist with any queries you may have. Tuesdays our Team are available 10 AM - 6PM.
If you require assistance outside of our business hours, you can still use our Live Chat to receive automated help for a variety of inquiries. Live chat can be accessed directly from our web portal.
Support for you
Should you need any assistance, you can contact us on the details below:
| Live chat | The quickest and easiest way to get hold of us - click the chat icon in the bottom right |
| support@thirdfort.com | |
| Phone | +44 (0) 161 768 0083 - Option 2 |
| Hours | Between 9am and 6pm on Mondays, Wednesdays, Thursdays & Fridays. On Tuesdays we are open from 10am and 6pm. |
Support for your clients
Should your clients need any assistance with their verification, Thirdfort’s Consumer Support team can be contacted using the details below:
| Live chat | The quickest and easiest way for consumers to get hold of us - click the chat icon within the app |
| help@thirdfort.com | |
| Phone | +44 (0) 161 768 0083 - Option 1 |
| Hours | Between 9am and 6pm on Mondays, Wednesdays, Thursdays & Fridays. On Tuesdays we are open from 10:30am and 6pm. |
Upcoming Closures
Thirdfort Support is unavailable during UK public holidays.
Our Support Team are unavailable 11am - 12pm for staff training on Friday the 16th of May.