TLDR: If a KYB check returns "No results found," the entity may be missing from the data provider's dataset. Email support@thirdfort.com with company name, registration number, jurisdiction, address, and contact details to help add the entity.
Missing company information
If you attempt to initate a KYB check, and receive the message "No results found" it's likely that our data provider does not yet have the entity available in their data set.
Please send an email to support@thirdfort.com with the following additional details, and we can raise this with our data provider to investigate and work toward making the entity available:
- Company name
- Registration number
- Jurisdiction
- Address
- Contact details (2 if possible i.e, email address, website, telephone number)
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.