TLDR: If a client cannot complete the NFC chip reading, it may be due to their phone lacking NFC capability, a damaged biometric chip, or the passport missing a chip. In such cases, they will be redirected to the Original ID check route, and this will be noted in the report.

Completing the Enhanced NFC ID task

If the client has not been able to complete the NFC chip reading, it will most likely be for one of these reasons:

The client's phone is not NFC-capable
The biometric chip is damaged
The passport in question doesn't have a chip

If one of the above is the case, the client should automatically be redirected down the route of the Original ID check, and you will be notified on the report.

You can find out more on this in our related article: Original ID completed instead of Enhanced NFC ID?

This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.