TLDR: Clients can link only supported UK bank accounts via Thirdfort; international banks are not supported. Supported banks include Amex, Barclays, HSBC, Monzo, NatWest, Santander, and others. If clients see a "Connection Unsuccessful" error, usually on Android devices, they should set Google Chrome as their default browser to resolve the issue. Functionality may differ when accessing Thirdfort through partners or resellers.

Linking Bank Accounts

When your client attempts to link their bank they will only be able to link to banks supported by our provider, and accounts supported by the banks. If the bank or account type is not supported they will not be able to link this via Thirdfort.

Which banks are supported?

The majority of UK banks are supported; however, no international banks are supported. The type of account your client can link to is also determined by the bank. Some banks may allow all accounts to be shared, whilst others may only allow a current account to be shared.

Amex	Bank of Scotland	Barclaycard	Barclays
Capital One	Chelsea Building Society	Danske Bank	First Direct
Halifax	HSBC	Lloyds	MBNA
Monzo	M&S Bank	Nationwide	NatWest
Royal Bank of Scotland	Revolut	Santander	Starling
Tesco Bank	Tide	TSB	Ulster Bank
Virgin Money	Wise

My client is seeing the message "Connection Unsuccessful"

If your client sees the error message "Connection Unsuccessful" this is usually due to the settings on their device, and can normally be quickly resolved. This issue typically only affects Android phones.

Your client can view guidance here on how to update their device to resolve this or you can provide them the following steps:

Go to their device settings app,
Select 'Apps',
Select 'Default Apps',
Select 'Browser'
Change the default browser to Google Chrome.

Your client should then be able to complete the banking task without any further issues.

This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.