TLDR: If a client cannot complete the Enhanced NFC ID check, it is likely due to their phone not being NFC-capable, a damaged biometric chip, or a passport without a chip. In such cases, they are automatically redirected to the Original ID check, and the reason is noted in the report. Clients cannot repeat the same check but can start a new one, with support available if needed.
Completing the Enhanced NFC ID task
If the client has not been able to complete the NFC chip reading, it will most likely be for one of these reasons:
- The client's phone is not NFC-capable
- The biometric chip is damaged
- The passport in question doesn't have a chip
If one of the above is the case, the client should automatically be redirected down the route of the Original ID check, and you will be notified on the report.
Viewing the report
If completion of an Enhanced NFC ID check has not been possible, this will be displayed at the top of the ID report.
When it has not been possible for your client to complete our Enhanced NFC ID check, the reason will be displayed in Appendix 2 of the report.
Can my client repeat the check?
If you would prefer to receive an Enhanced NFC ID check, you can initiate a new check for your client to complete. They will be unable to repeat the task on the completed check. If your client would like any support in completing their tasks, our Support Team are on hand to assist them with this.
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.