Our data protection and privacy policies
The protection of your clients' data is our top priority at Thirdfort, and the app has been designed with security at the forefront.
Data handling factsheet
For an in-depth look into our data protection policy and how we action GDPR requests, please review our Data Handling Factsheet here:
- For clients that log in to thirdfort.com to initiate ID checks, click here.
Customer data deletion
Under GDPR Article 17, individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. Check out our related guide here to find out more about how we manage this at Thirdfort: Data deletion requests
For further information about how we store and handle data, you can read our privacy policy here.
Should your client have any queries regarding our data and security policies, please direct them to the corresponding articles on our customer support help centre:
Need more help?
Check out the other articles in this section: Data protection, billing and liability
These articles should answer most of your questions. However, if you have any further queries please click the blue button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.