We aim to make client due diligence simple, and that includes our pricing. We have designed a clear and flexible structure to ensure you get the most value, backed by expert support. This guide will walk you through how our pricing works, what your platform fee covers, and how credits are used for checks.
How our pricing works
Your package consists of two main components: a monthly platform fee and credits. This structure is designed so that as your business grows and your need for checks increases, you are not charged twice for some of the fixed fees included in your package. You can also have as many users on the platform as you need without incurring additional charges.
- Platform Fee: This is a monthly fee that provides all your users with access to our platform.
- Credits: These are what you will use to pay for individual checks.
What is the platform fee for?
Your monthly platform fee is designed to give you a comprehensive client due diligence solution and peace of mind. It covers:
- Access to the platform for your users.
- Ongoing software updates.
- Access to support for you and your clients via live chat, email and phone.
- Retention of your client data.
- Additional services and product features specific to your package.
How are credits used to pay for checks?
Credits are your currency for performing essential checks within our system. Each type of check requires a specific number of credits, which is clearly outlined in your agreement with us and shown in your monthly check summary report. If you need a copy of this, contact your account manager who can provide this summary for you.
Buying additional credits?
You can choose to buy credits in a way that suits your firm:
- Subscribe for lower cost and predictable billing: Estimate your annual usage and subscribe. You will benefit from available discounts across all those credits and pay monthly alongside your platform fee, in one simple invoice. This option helps you manage your budget effectively, even with increasing check volumes, ensuring you benefit from healthier margins as you grow.
- Purchase bundles for greater flexibility: Purchase credit bundles when you need them. This gives you greater flexibility, though it comes at a higher cost per credit compared to a subscription model. You will pay your monthly platform fee alongside this.
Our goal is to provide a simple pricing model that scales with your needs, ensuring you have the tools and support to manage risk effectively. This approach means you can grow your business confidently, knowing your client due diligence solution will grow with you, without unexpected penalties for increased usage.