Please note, the following information may only be applicable if you order your checks via thirdfort.com
How we bill
We bill at the end of every month in arrears and only charge for checks that have been fully completed where there is a report available. If an ID check is not completed by a client, or a Know-your-business remains pending, this will not appear on your bill.
Each month a list of completed ID checks will be emailed to your billing contact together with your invoice.
What we charge for
Please note: If you are on an annual committed contract with us, the below will not apply.
We only bill for checks that have been completed by your client. Any checks that are not complete or are aborted will not be billed.
We will only ever bill for the ID check that has been carried out, e.g. if you initiate a Enhanced NFC ID check but it cannot be completed and your client is redirected to complete an Original ID Check, you will only be charged for the Original rather than the Enhanced NFC ID check.
For a breakdown of how Source of Funds is billed, please see the following article: Source of Funds billing
Pricing
If you have any queries regarding pricing or the cost of our services, please approach your Account Manager at Thirdfort directly or refer to the original pricing documentation.
Need more help?
Please note, the above information may only be applicable if you order your checks via thirdfort.com.
Check out the other articles in this section: Billing, Legal and Data
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.