TLDR: After initial login, users set up 2FA via a QR code and an authenticator app, or opt for SMS/phone codes. If switched to an authenticator app, text codes stop. Delays or missing codes may result from poor signal or message filtering. For issues receiving codes or app access, users should contact Support.
Using 2FA
After logging in with your username and password for the first time, we’ll ask you to scan a QR code using a free authenticator app on your mobile. You also have the option to receive your verification code via SMS or phone call if you prefer.
I'm not receiving 2FA codes via text
If you have updated your 2FA method to use an authentication app, you will no longer receive codes via text message; instead, these are only available via the authenticator app you have chosen to use.
When receiving codes, these are sent via your mobile provider's network, and if you are in an area of poor signal, they may arrive delayed from when they were requested. If your phone has a filter for messages from an unknown sender, your codes may also be filtered by your mobile device.
If you are in an area of good signal but still not able to receive 2FA codes, please contact our Support Team, who will be able to assist you in signing in.
I can't access my authenticator app
If you do not have access to your authenticator app or have deleted it, please contact our Support Team, who will be able to assist you in signing in.
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.