You can request more information from your client directly from their Source of Funds results
When you review a Source of Funds check on Thirdfort, you may need more detail or evidence before you make a decision. You can send your client a question and ask them to upload a supporting document without leaving the CDD Platform.
How to send a request for information
- Open your client's Source of Funds check results page.
- Select the Request info button located on the top right of the results section of the page
- Enter your question in the question field. To get the right information back from your client the first time, make your question specific enough that they know exactly what to send.
- Tick the Document upload box if you want your client to upload a document as supporting evidence. Leave the box unticked if you only need a written response. To get the right document first time, name the document you need in your question.
- Select Send request.
We'll then notify your client and ask them to respond in the Thirdfort app.
Sending more than one request
You can send as many requests for information as you need. Your client can answer all of them within the same journey in the Thirdfort app.
Read next: What happens after I send a request for information?
This guide is for Thirdfort Clients using the new CDD platform. This article may not apply if you have not yet been migrated to the new platform or access Thirdfort via a partner or reseller