TLDR: After requesting more Source of Funds information, your client is notified by app notification or SMS. They respond in the Thirdfort app and may upload supporting documents; multiple requests can be answered in one journey.
Your client is notified and answers your request(s) in the Thirdfort app.
After you send a request for information from the Source of Funds check results page, we notify your client and ask them to respond.
How your client is notified
We use the notification method your client chose in the Thirdfort app, either app notifications or a SMS message. Both ask your client to open the Thirdfort app and respond to your request(s).
How your client answers your request
Your client opens the Thirdfort app and answers your question. If you ticked Document upload, they'll also be asked to upload a document as supporting evidence. If you've sent more than one request, your client can answer them all within the same journey in the app.
Viewing your client's response
When your client responds to your request for information, you'll be sent an email notification to let you know. Your client's responses will appear on the source of funds results page, in the Requests tab.
Responses will include your clients answer and a link to access any supporting evidence they uploaded. Uploaded evidence will also appear in the Evidence tab.
This guide is for Thirdfort Clients using the new CDD platform. This article may not apply if you have not yet been migrated to the new platform or access Thirdfort via a partner or reseller