An electronic database address check is carried out as standard when you initiate our Enhanced NFC ID, Original ID, and Lite Screening checks on any UK resident. If your client resides overseas, we can carry out an electronic address match subject to the applicable jurisdictions. In order to initiate an international address check please select the 'International Address Verification' option at check initiation.
How it works
Your client enters their name, date of birth, and current residential address at the start of the ID check journey (or in the case of the Lite Screening, when you initiate the check). We check all of the data sources listed to electronically verify the address of a client. A minimum of two matches is required and they must be of sufficient data quality. To offer this service, we partner with Experian to use their ‘bank grade’ offering for our settings and match criteria.
What if an address match cannot be made?
If your client's information does not return a match we will automatically prompt them to upload a proof of address document for you to review in line with your firm's policy. You can find more information on this here: What is the Proof of Address task?
If a Lite Screening check was initiated, we prompt you to carry out further due diligence on the client in question. You'll need to verify the client's address using an alternative means in line with your own compliance policies.
Need more help?
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our Consumer Support Team who can provide real-time help and assistance.