The alternative to the Database Address Match
Please note, the following information may only be applicable if you order your checks via thirdfort.com.
The Proof of Address task is a standalone task in the Thirdfort app which requests a client uploads a Proof of Address document. This task is a simple secure document transfer, and the document does not undergo any verification by us.
This task can be utilised in a few different ways:
As an alternative when the client cannot be verified electronically
The Database Address Match is included as standard with every Enhanced NFC ID task or Original ID task. If we are unable to find two or more high quality matches on the Experian database, we will automatically send the Proof of Address task to the client's app.
This prompts them to upload a copy of a bank statement, council tax bill or utility bill dated within the last 3 months, as per the industry standard. This document is then included within the client's ID report for you to review and ensure it satisfies your requirements for Proof of Address.
As a mandatory part of an ID task
When you're initiating a check on the Thirdfort portal, you'll see the option to send the Proof of Address task to your client as part of their check:
This will ensure you receive a Proof of Address document from the client when they are undergoing their verification.
As a singular task on its own
You can also send the Proof of Address task to a client on its own! This is a simple document collection task where we do not carry out any verification or processing. This means you'll receive the report as soon as the client uploads the document.
This task, when initiated on its own, is not chargeable.
Unsatisfactory Proof of Address provided?
If the uploaded document does not comply with your Proof of Address requirements, the client has the ability to upload an additional document into the app once the report has been completed. There will be a button on the home screen to submit an additional document.
Please note that as the report will have already been generated and the check completed, the additional document will be available for download at the bottom of the client's activity page on the portal, not in the downloadable PDF report.
Need more help?
Please note, that the above information may only be applicable if you order your checks via thirdfort.com.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the Client Support Team.
Furthermore, should your client have any queries about the process, our dedicated Customer Support Hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our Consumer Support Team who can provide real-time help and assistance.