Accepted UK documents
For UK residents Thirdfort supports the following documents;
| Passport |
| Driving Licence |
| National identity card |
| Residence Permit |
A full list of all internationally supported ID documents can be found here.
What to do if your Client only has an expired ID document
It is possible to complete an ID check with an expired document however the resulting report will make reference to a data validation flag. If you are happy to proceed on this basis once your client has uploaded their expired document they will be asked to repeat the task, at this point your client has the option to skip the ID task and proceed with the remaining tasks that have been set. This will allow the facial similarity report, the address check and PEPs & Sanctions reports to run as normal.
Need more help?
Please view our Supporting your clients topic to find the answers to any queries from your client.
These articles should answer most of your questions. However, if you have any further queries please click the live chat button in the bottom right of your screen to talk to a member of the client support team.
Furthermore, should your client have any queries about the process, our dedicated customer support hub will provide the answer to many of your client's questions. From here they can also chat directly with one of our consumer support team who can provide real-time help and assistance.