Check Reminders

In order to ensure your clients complete their ID checks in a timely manner, Thirdfort sends out automated text messages to remind the client about their check. These are sent every other day for any check with a status of 'open'.

The reminder text messages play an important part in optimising check completions - the schedule and wording may be subject to change as we are continually evaluating the impact.

When are messages sent?

Thirdfort will send your client a reminder message on days 1,2,3,5,7 and 10 following their check being requested. 

Reminder Messages

A full breakdown of the reminder messages can be found below. 

Introduction Message

Hi [FIRST NAME]

[ORGANISATION] has set up a verification check for you on the Thirdfort app for [TRANSACTION NAME]

Download Thirdfort onto any compatible device via https://thirdfort.app or from the app store. You can sign in using this mobile number. We don’t recommend uninstalling the app or swapping devices whilst completing your tasks. For more details visit: https://thirdfort.com/app

DAY 1

Hi [FIRST NAME]

We’re excited to help you complete the outstanding tasks set up by [ORGANISATION]. If you haven’t already downloaded Thirdfort, click here to get started: https://thirdfort.com/app. Visit our help centre: https://help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm

DAY 2 

Hi [FIRST NAME]

Your check for [TRANSACTION] is incomplete and this is an important requirement. Your check won’t be sent to [ORGANISATION] until all tasks are complete. If you haven’t started yet, click here: https://thirdfort.com/app

Visit our help centre: https://help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm

DAY 3

Hi [FIRST NAME]

Please open the Thirdfort app and complete all tasks set up by [ORGANISATION]. If you still need to download the app, click here: https://thirdfort.com/app

Our support team is here to help, call us on 01617680083 (option 1) Mon-Fri 9am-6pm. Visit our help centre and live chat here: help.thirdfort.com

DAY 5 

Hi [FIRST NAME]

Can we help with your verification check set up by [ORGANISATION]? Please open Thirdfort to check for outstanding tasks. If you still need to download the app, click here: https://thirdfort.com/app

Visit our help centre and live chat here: help.thirdfort.com

DAY 7 

Hi [FIRST NAME]

[ORGANISATION] hasn’t received your check to progress your transaction - [TRANSACTION]. Please open the Thirdfort app and finish your tasks - your check will not be sent until all tasks are complete

If you still need to download the app, click here: https://thirdfort.com/app

You can call us on 01617680083 (option 1) Mon-Fri 9am-6pm

DAY 10 

Hi [FIRST NAME]

This is the last reminder we will send about your Thirdfort check. We urge you to complete this as soon as possible to help progress your transaction - [TRANSACTION]

If this is no longer required, please contact [ORGANISATION]. Visit our help centre and live chat here: help.thirdfort.com or call 01617680083 (option 1) Mon-Fri 9am-6pm