Client Troubleshooting

If your client experiences any issues in accessing or completing their Thirdfort check, we recommend they contact our Support Team directly for assistance. Our team are experts in using the Thirdfort app, and can troubleshoot and resolve a range of technical queries. You can read more about how your client can access support here.

General Troubleshooting

We advise that all clients have access to a sufficiently strong internet connection when completing their tasks to allow their information to be uploaded to Thirdfort. 

When first signing in to Thirdfort, your client will also need to have sufficient phone signal to receive the verification code required to access their check. 

We recommend that your client always uses the most recent version of the Thirdfort app. If they have just installed this, they will automatically be on the most recent version. They can update the app at any time from the Apple App Store or Google Play Store. 

This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.