Clients must install the Thirdfort app on iOS 15+ (iPhone 7 or later) or Android 9+ devices to complete checks. Tablets are supported but may have limited functionality. If a device is incompatible, updating it or using a trusted person's compatible smartphone is advised, with the check linked to the client's own mobile number for verification. Alternatives like Lite Screening Check and Identity Document Verification Check are available for clients without access to supported devices.
Accessing Thirdfort
To complete a check, your client will need to install the Thirdfort app from either the Apple App Store or Google Play Store.
To install Thirdfort on an iPhone requires iOS 15 or above; this supports devices as far back as the iPhone 7. To install Thirdfort on an Android phone requires Android 9, and devices from 2018 onwards should generally be supported. We have a minimum requirement for iOS and Android as older versions no longer receive the same security updates from the manufacturers.
Your client can also use iPads or Android tablets, provided they meet the above requirements, but the app is specifically optimised for smartphones, and some tasks, such as the Enhanced NFC ID check, may not be compatible with a tablet device.
My client does not have a compatible device
If your client receives a message that their device is incompatible with the app, this may be resolved by installing any pending updates and then trying again once the device is up to date.
Can my client use another device?
If your client is comfortable to do so, they can use any compatible smartphone to complete their check. For instance, they can choose to use a family member's device, work phone, or a trusted friend's device.
We recommend that the check be initiated to the intended client's own mobile number (not the number of the other device). This is best practice for an audit trail and ensures that your client can communicate with our customer support team should they need to.
The client should keep their own mobile handy when logging in on the helper's device, as the verification code needed to log in will be sent to the number associated with the check.
My client has no access to a supported device
Should your client have no access to a device, we have alternative options that do not require them to use a device. The Lite Screening Check and Identity Document Verification Check do not require your client to use the app, but still allow you to verify the authenticity of their ID document, their PEP and Sanctions status, and their address.
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.