Thirdfort offers various support resources for clients completing their checks, including a dedicated help centre with articles on app tasks and data security. Clients can contact a Support Team via live chat, phone (+44 0161 768 0083, Option 1), or email (Help@Thirdfort.com) from 9 am to 6 pm, Monday to Friday, with live chat also assisted by an AI agent 24/7.
Support for your client
Thirdfort provides a range of support materials and channels for your client to meet their needs and support them in completing a Thirdfort check.
Support Resources
To support your client in completing their check, we have a dedicated client help centre with articles breaking down the app journey. These articles can be found here. These articles cover topics such as completing individual app-based tasks, and any questions they may have about data and security.
Contacting Support
We also offer a dedicated Support Team for your clients to support them in completing their Thirdfort check. The team can be reached by live chat, phone and email using the details below:
- Live chat is available in the app and via our help centre for your clients
- +44 0161 768 0083 (Option 1)
- Help@Thirdfort.com
Support is available 9 am to 6 pm Monday to Friday, with the exception of Tuesdays when we open at 10 am. Our live chat service is also supported by an AI agent, providing support 24 hours a day.
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.