TLDR: Thirdfort sends automated reminder texts to clients every other day on days 1, 2, 3, 5, 7, and 10 for open ID checks. Reminders stop after day 10 or when the check is completed. Messages cannot be turned off early unless the check is cancelled.
Check Reminders
In order to ensure your clients complete their ID checks in a timely manner, Thirdfort sends out automated text messages to remind the client about their check. These are sent every other day for any check with a status of 'open'.
When do the reminder texts stop?
The reminder text messages are send on days 1,2,3,5,7 and 10. After day 10 there will be no further reminder messages. Reminders will also automatically stop as soon as your client completes their check, regardless of the day.
Can the messages be turned off early?
The reminder messages cannot be disabled before the check is completed. If the check is no longer required, your client will continue to receive reminders until the check is cancelled. Otherwise, the messages will stop when they complete their check.
This article is based on accessing Thirdfort directly via our portal. If you access Thirdfort via a partner or reseller, functionality may differ.